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When a mistake becomes a verdict on character

By Oluwatobi Ogunlesi

I watched the conversation around the UBA Graduate Trainee graduation yesterday and felt compelled to offer a different perspective.

A young graduate trainee stepped forward to ask Chairman Tony Elumelu a question. She began, “Good morning, Tony.” He immediately took objection and asked that she address him as Mr Elumelu. She corrected herself, asked her question, and he answered thoughtfully.

It seemed like a genuine mistake. And so did the correction.

What’s troubling, however, is what has happened afterwards. A brief moment of poor judgment has been extracted from its context, packaged for social media consumption and turned into a referendum on the young woman’s character. She has been called rude, disrespectful and poorly brought up. Some have mocked her. Others have confidently constructed a personality from a few seconds of footage.

There is a distinction between making a mistake and being a disrespectful person.

I suspect the issue was one of discretion and misapplication. Graduate trainee programmes teach young professionals how to navigate corporate environments. They are exposed to rules, protocols and different workplace cultures. They are taught how to communicate, how to conduct themselves and, perhaps, even when first names are acceptable.

It is entirely possible that she simply misapplied what she had learned.

Perhaps what we witnessed was less an act of disrespect than a moment of misapplied professional conditioning. In some workplaces, hierarchy is expressed through titles. In others, senior executives deliberately cultivate first-name cultures. Anyone who has worked across different organisations knows that these conventions are learned, contextual and sometimes surprisingly easy to misread.

The fact that she addressed the Chairman by his first name does not automatically mean she intended to disrespect him. It may have been a momentary lapse in judgment. A nervous moment. Or simply an attempt to follow what she understood to be an acceptable professional convention.

She was corrected. She accepted the correction. That should have been the end of it.

Instead, the internet did what it often does. It took a teachable moment and turned it into public punishment.

Interestingly, much of the commentary focused on the few seconds in which she made the mistake. The rest of the interaction received far less attention. She corrected herself and went on to ask her question. Mr Elumelu listened and responded thoughtfully.

There is an even more important part of the story. From accounts of the event, he later offered to mentor her and took pictures with her.

This suggests that the man at the centre of the controversy did not interpret the moment with the same severity as the internet. He corrected her firmly. He moved on. There was room for grace.

Perhaps we should learn from that. This was a young woman who had just completed a graduate trainee programme. A period designed, among other things, to prepare young people for the realities of professional life. What if she simply did not know better in that particular moment? What if this was precisely the kind of mistake from which young professionals are supposed to learn?

She has certainly learned now. Few people will ever forget a lesson delivered before thousands of strangers online.

I also choose to believe that her mistake was not a reflection of bad upbringing or deliberate disrespect. There is very little evidence to justify such a harsh conclusion. Sometimes a mistake is simply a mistake.

And I hope, with time, she’d look back at this moment as a positive turning point in her career. Who knows? Maybe this will even open an unexpected door.

She has already achieved something significant by completing the graduate trainee programme. She is young, she is a content creator, and she now has an unexpected level of visibility. I hope she can turn this experience into confidence rather than shame. I hope the people around her help her process the moment, learn from it and keep moving.

I hope she will remember this episode as the moment that taught her an important lesson about leadership, protocol, visibility and resilience.

For me, this should be remembered as a moment of correction, followed by compassion.

The young woman made an error. She was corrected. She accepted it. The Chairman answered her question and, by all indications, extended a hand afterwards.

There is a lesson here for everyone. Young people need correction. They also need room to grow.

We should be careful that our desire to teach does not become an excuse to humiliate.

A slip can be a lesson. A lesson can shape a career. And sometimes, what looks like an embarrassing moment today can become the beginning of a very bright future.

Oluwatobi Ogunlesi is a strategic communications professional based in Lagos, Nigeria.

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